Frequently Asked Questions

We work with Jamaican businesses of all sizes, from a 10-person professional services firm to a 500-seat hotel. Our services are designed for organisations that need reliable IT, phone systems, and cybersecurity but don't have a full internal IT department to manage everything themselves. If you're in Kingston, Montego Bay, or anywhere across the island, we can help.

Our managed services run on monthly agreements rather than multi-year lock-in contracts. We prefer to earn your business every month by delivering real value, not trap you through contractual obligation. Some hardware deployments involve a minimum term tied to the equipment, which we'll always make clear upfront.

We start by assessing what you already have. In many cases, existing hardware is kept and integrated into a modern management framework. We only recommend replacement when there's a clear business case for doing so. Our goal is to improve your environment, not generate unnecessary spend.

We work across Jamaica. Our team covers the Corporate Area (Kingston, New Kingston, Half Way Tree), Portmore, Spanish Town, Montego Bay, Ocho Rios, Mandeville, and beyond. For remote management, we can support any business with an internet connection. Contact us to discuss your specific location.

Call us on 876-854-1324 or use the contact form at systemsrubixjm.com/contact. We'll have a short conversation about your current setup and what's giving you trouble, and from there we'll recommend the right next step, whether that's a site visit, a demo, or a risk assessment.

A traditional PBX is a physical box installed on your premises that routes calls. A cloud PBX does the same thing (routes calls, manages extensions, handles voicemail and auto-attendant) but runs on hosted servers rather than hardware in your building. This means no on-site hardware to maintain, the ability to add extensions from anywhere, and features that keep improving without you buying new equipment.

We build fail-over into every deployment. For cloud PBX customers, calls can be automatically forwarded to mobile numbers when internet connectivity is disrupted. For on-premise PBX customers, internal calls continue operating on the local network regardless of internet status. We configure the right fail-over strategy during setup based on your environment and the reliability of your internet connection.

Yes. Your existing Jamaican telephone numbers can be ported to the new platform. We manage the porting process end to end. Your numbers stay with you, and the transition is invisible to anyone who calls you. Number porting timelines vary, and we'll give you a realistic schedule before you commit.

In many cases, existing IP phones can be migrated to the new platform. If you have analog phones, FXS gateways can connect them. Where new phones are recommended, Yealink handsets auto-provision from the system and configure themselves the moment they're plugged into the network, with no manual setup required per device.

Yes. The Linkus UC app gives every remote employee a full business phone on their laptop, desktop, or mobile device, with the same extension, same voicemail, and same features as if they were sitting at a desk in the office. Calls route to them exactly as they would in the building, and outbound calls display your office number to recipients.

When properly configured with appropriate internet bandwidth and Quality of Service (QoS) settings on your network, VoIP call quality is indistinguishable from, and often clearer than, traditional PSTN calls. The Yealink phones we deploy use Optima HD Voice audio technology specifically designed to make calls sound natural. We assess your network before deployment to ensure the infrastructure supports consistent call quality.

It means we proactively monitor your servers, computers, and network around the clock, identifying and resolving issues before they affect your business. When your staff have IT problems, they call or email our helpdesk and a real engineer handles it. We manage your vendors, track your software licences, apply security patches, and give you a regular view of where your IT stands. You focus on running your business; we keep the technology running behind it.

Absolutely. Many of our managed IT clients have an internal IT coordinator or office manager who handles day-to-day requests, while we provide the deeper technical support (server management, security monitoring, vendor escalations, and strategic planning) that would otherwise require a specialist. We work as an extension of your team, not a replacement for it.

Response time depends on the severity of the issue. Critical issues affecting business operations (a server down, everyone unable to work) are treated with immediate priority. Standard helpdesk requests are acknowledged promptly and resolved within defined service windows. We'll be transparent about our response commitments before you sign on.

Both. The majority of issues can be resolved remotely, as we connect securely to your systems and fix problems without sending anyone out. But for hardware replacements, new installations, or anything that requires physical presence, we come to you. On-site visits are included for clients in our service area. We'll be clear about any travel arrangements for more remote locations.

Yes. Small and medium businesses are disproportionately targeted precisely because attackers know they typically have weaker defences than large enterprises. Ransomware, phishing, and business email compromise don't discriminate by company size. They target vulnerability. The question isn't whether your business is a target; it's whether you're making it too difficult to be worth attacking.

Traditional antivirus detects known threats by matching signatures, and it's effective against malware it has seen before. Endpoint Detection and Response (EDR) goes further: it monitors behaviour in real time, detects unusual activity that doesn't match any known signature, and can isolate a compromised device automatically before damage spreads. Modern threats are specifically designed to evade signature-based antivirus; EDR is the appropriate response.

The Jamaica Data Protection Act (2020) governs how businesses collect, store, and process personal data about Jamaican residents. If your business holds customer names, contact information, financial data, or health records (even just in a spreadsheet), the Act applies to you. Obligations include data subject rights, security safeguards, and breach notification requirements. We can help you understand what's required and implement the technical controls that support compliance.

Contact us immediately on 876-854-1324. Do not turn off affected computers (this can destroy forensic evidence), do not pay any ransom demand before speaking to us, and do not delete anything. Isolate affected machines from the network if you can do so without shutting them down. The first hours after a suspected breach are critical. The faster we can assess the situation, the better the outcome.